Privacy Policy
Hotel Orangerie respects the privacy of visitors to our site. We guarantee that the information you provide to us will be treated as confidential. This privacy policy applies to the Orangerie Hotel’s products, mobile applications, services and website and explains who we are, how we collect, transmit and use your personal information, and how you can exercise your privacy rights. Hotel Orangerie is not responsible for the privacy policies of other sites and third parties. By using the services, you confirm that you accept the privacy policy. Personal information about guests and visitors of the hotel, going to the hotel Orangerie.
Hotel Orangerie collects personal information when communicating with guests and other contacts, including:
- Personal information
- First and last name of the guest;
- nationality,
- email address, billing address, email address;
- phone number;
- information about booking, staying or visiting the hotel;
- information about purchased products or services;
- travel data;
Other information:
- information about your preferences when choosing a number, ordering additional services;
- information about the amount of marketing (advertising) information you wish to receive; \
- information about transportation services and companies you prefer;
- Other information you provide or receive about us.
Please note: This list of data is not exhaustive and may change according to the requirements of Ukrainian law, or if necessary to provide you with more comfortable conditions at the Orangerie Hotel, use discount programs, provide additional services, including events, corporate meetings, celebrations, etc. .
Also required by law, Hotel Orangerie may use security video surveillance and other security features to capture and store images of guests and visitors in the hotel’s public areas, as well as information related to your location at the hotel (using key cards). and technical devices for photo and video recording and other means and devices permitted by the legislation of Ukraine). At the same time, we may use a security video surveillance system and other technologies that record audio or video to protect our staff, guests and visitors to the Orangerie Hotel in cases permitted by law.
Hotel Orangerie may receive information about you from third parties or from other open sources, including information from agency companies, tour operators, payment card companies and other partners, as well as from social networks that may provide us with information about you under Ukrainian law and this “Regulation” in order to use such information in the manner prescribed by this “Regulation”.
Hotel Orangerie collects and uses any information you provide, including your personal information, to the extent necessary to provide and improve the services provided to you at the hotel. We may also use your personal information to conduct various activities of direct marketing, loyalty program management. We collect, process and store personal information about you only after your consent to receive, process and store such information. In some cases, Hotel Orangerie is required to collect personal information about you. For example, to make a room reservation. We may transfer your information to third parties in accordance with Section 5 of this Regulation.
We collect, process and store personal information about you in order to: improve the quality of services provided by the hotel; conducting customer needs analysis; organization of group events, including business meetings, corporate events at the highest level, according to the wishes of guests; ensuring the comfort and safety of guests and visitors of the hotel; providing advertising information, including sending advertising messages, special offers, etc .; management of loyalty programs / discount programs.
Hotel Orangerie does not collect and does not intend to collect personal or general information about persons under 18 years of age. Parents (guardians) are responsible for providing personal information to minors.
In order to provide you with the highest level of service, Hotel Orangerie may transfer your personal information to third parties (our partners, service providers, etc.) in accordance with this “Regulation”, in the following cases:
Organization of events. If you have stayed at the Orangerie Hotel for a group event (celebrations, corporate meetings, other events, meetings with business partners, etc.), the information obtained for planning a meeting or event can be provided to the organizers of these meetings and events and, if necessary, guests. .
Services from third parties. Hotel Orangerie may engage third parties to provide certain services on the premises of Hotel Orangerie by third parties / third party services on behalf of Hotel Orangerie (delivery services, medical services, travel agency services, mobile or internet services, transport, airlines, which provide the services you ordered, etc.). To provide you with better service, we may provide information about you to our partners who provide such services.
Orangerie Hotel may also disclose personal information about you in accordance with the requirements of the legislation of Ukraine: at the request of public authorities or local governments; according to the court decision; to protect the legitimate interests of the Orangerie Hotel within the scope of this Regulation and applicable law; to protect the legitimate interests of our guests, visitors, including the website; in emergencies.
In any case, Hotel Orangerie requires third parties to whom we provide information about you to store, use and process personal and general information about you within the scope of this “Regulation”, the legislation of Ukraine and only within the framework of cooperation with such persons. In accordance with this “Regulations” and the current legislation of Ukraine, you may prohibit the Orangerie Hotel from providing personal information about you to third parties.
When you visit the Orangerie website, we may collect general information about you that does not identify you. For example: the number of times you visited the Orangerie Hotel website, the directory of pages visited by our website, the links you followed, which were posted on our website, etc.
General information may be used by the Orangerie Hotel at its own discretion within the current legislation of Ukraine, it may also be passed on to third parties to identify you as a customer of the Orangerie Hotel, including as a member of the hotel loyalty program, in order to send you promotional messages and offers. might be interesting to you.
We may combine, in some cases, general information and personal information about you. After combining general information with personal information, the information resulting from the merger is subject to the same rules and requirements as personal information.
According to the legislation of Ukraine, the term “confidential information” means information about nationality, education, marital status, religious beliefs, sexual orientation, health status, as well as address, date and place of birth.
Hotel Orangerie does not collect confidential information unless it is provided voluntarily by you.
We can ask you to provide information about your health, only to ensure you a more comfortable stay in our hotel. For example, provide a room and the necessary services for people with disabilities, provide certain medical services.
Our site may contain links to third-party websites. These links are for informational purposes only to provide better services to the Orangerie Hotel. The Orangerie Hotel is not responsible for the collection, use and management of this data, as well as the provision or disclosure of data and information by these third parties. If you provide information on third-party sites, it is subject to the privacy policies and terms of service on those websites. Before providing personal information to websites, we recommend that you read their privacy policy.
The Orangerie Hotel takes every precaution to protect guests’ personal information from unauthorized access, disclosure, alteration or destruction.
In cases of security breaches, Hotel Orangerie will take all possible measures to protect the personal and confidential information of guests in accordance with current legislation of Ukraine and other regulations.
Hotel Orangerie also requires that our partners and service providers to whom personal and / or confidential information is communicated in the process of providing services take all appropriate measures necessary to maintain the confidentiality of your personal information. When performing transactions and other transactions over the Internet, we use sufficient means to protect the personal information you provide on our site.
The provision or accommodation of guests or visitors of the Orangerie Hotel using the Internet in the Hotel to any third parties on any sites, personal or confidential information, is the sole responsibility of the guest or visitor.
Hotel Orangerie stores your personal information for the period specified in the terms of this “Regulations” and the laws of Ukraine.
In cases established by the current legislation of Ukraine, we may provide you with information about the information stored, processed and used by us about you upon your written request to the e-mail address: [email protected], you can also contact the Orangerie Hotel information of hotel guests / clients by phone. In addition, you may send a request to revoke your consent to the processing of personal information about you by the Orangerie Hotel or to request changes to your personal information within the limits provided by the current legislation of Ukraine. Upon your request (request), your personal data will be destroyed as soon as possible, without the possibility of their recovery and reproduction.
Also in some cases and according to the current legislation you may require the Orangerie Hotel not to pass on personal information about you to third parties.
Hotel Orangerie reserves the right to make changes to this “Regulation” at any time within the framework of applicable law and this “Regulation”. All changes to this “Regulation” take effect from the moment of their publication on our website. If you use the website of our hotel, or use any of the services provided by our hotel, after making changes to this “Regulations”, which are published on the website of our hotel, it means that you automatically agree to the terms of the Regulations, which is valid at the time of using such services.
Cookie Policy
Our site uses cookies. By agreeing to this Policy, you accept the use of cookies. Cookies are files that a web browser stores on a user’s device. Information about user behavior on our site is stored in these cookies. When the user returns to the site later, the web browser sends its cookies. With the help of cookies, the site recognizes the user and uses the information collected about him since his last session. The information collected may include your username, email address, home or work address, and phone number. The site contains only the information provided by the User. For example, a site cannot know a user’s email if they have not sent it to the site. The site cannot access other information on the user’s device. The hotel uses its own and third-party cookies for the following purposes:
user recognition when visiting our site. The cookie is valid for 90 days after the last visit to the site.
Saving the selected language for automatic transition of the user to the necessary version of our site
Analytics and collecting information about users using Google Analytics tools
Content targeting with Facebook Pixel.
